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Support Center
Frequently Asked Questions
Products
We regularly stock Ajwa, Sukkari, Kalmi (Safawi), and Medjool, along with other seasonal varieties when available. Stock rotates through the year based on the Saudi harvest and shipment schedule.
Our dates are sourced directly from farms and markets in Madinah and Al-Qassim, Saudi Arabia. Our founder personally travels to select each batch. You can watch the sourcing journey on our Facebook, YouTube, and TikTok pages.
Yes. We check every batch for maturity, texture, and freshness before packing. Each pack is sealed to keep the dates in good condition through transit and on the shelf.
Keep them in a cool, dry place, away from direct sunlight. For long-term storage, especially in Bangladesh’s humidity, keep the pack in an airtight container in the fridge. Do not leave the pack open in warm conditions, as dates can attract moisture and pests.
Dates are our specialty, but we also carry selected grocery items. New products are added from time to time. Check the website for the current range.
Ordering
You can order in three ways:
- Directly through our website, paikaryhat.com
- By calling or WhatsApping us at 01407474074
- By messaging our Facebook page
For retail orders, there is no minimum. For wholesale pricing, please contact us for the minimum quantity per variety.
Yes. We supply retailers, distributors, grocery chains, and importers. Contact us on WhatsApp or by email for a custom quote.
Yes. For gift boxes, mosque distributions, iftar programs, or corporate gifting, please contact us at least 2 to 3 weeks in advance so we can plan the batch and packaging.
You can cancel or change an order free of charge before it is dispatched. Once handed over to the courier, cancellation is not possible, but you can refuse the parcel at the door.
Payment
- Cash on Delivery (COD) in most areas
- bKash, Nagad, Rocket (send money or merchant)
- Debit / credit card and internet banking through SSLCommerz
- Bank transfer for wholesale and bulk orders
COD is available in most areas served by our delivery partners. For remote or hard-to-reach locations, we may request advance payment. Our team will inform you at the time of confirmation.
For large or bulk orders, we may ask for full or partial advance payment. This will be discussed and agreed with you before dispatch.
Shipping and delivery
- Yes. We deliver across Bangladesh through our own team and courier partners such as Sundarban Courier, RedX, Pathao Courier, and Steadfast.
- Inside Cumilla: 1 to 2 working days
- Dhaka Metro: 2 to 3 working days
- Other divisional cities: 3 to 5 working days
- Upazila and rural areas: 4 to 7 working days
Delivery days are counted Saturday to Thursday. Fridays and government holidays are excluded.
Delivery charges vary by zone and are shown on the checkout page before you confirm the order. Full details are on our Shipping Policy page.
Yes. Once your order is dispatched, we send you a tracking number over SMS or WhatsApp. You can also message us any time for a status update.
If your parcel is delayed beyond the estimated delivery window, contact us with your order number. We will trace it with the courier and update you.
Delivery from Madinah (for customers in Saudi Arabia)
Yes. If you are staying in Saudi Arabia, especially in Madinah, we can arrange direct delivery to your address without shipping through Bangladesh. WhatsApp us for availability, pricing, and delivery time.
Yes. Speak to us on WhatsApp. Depending on quantity and timing, we can either dispatch from our Bangladesh warehouse or arrange it as part of our shipment schedule from Saudi Arabia.
Returns and refunds
If your product arrives damaged, spoiled, sealed-open, or wrong, contact us within 48 hours of delivery with photos or a short video. We will replace or refund based on your preference and stock. Full details are on the Returns and Exchanges page.
For food safety and hygiene reasons, we cannot accept returns for taste preference on opened or partially consumed packs. If you are unsure which variety suits you, message us before ordering, we are happy to recommend.
- bKash / Nagad / Rocket: refunded to the same wallet in 3 to 7 working days
- Card and bank transfer: refunded to the same account in 5 to 10 working days
- Cash on Delivery: refunded via bKash or Nagad, whichever number you provide
Support
Saturday to Thursday, 10 AM to 8 PM (Bangladesh time). Fridays and public holidays are off.
WhatsApp at 01407474074 is the fastest. You can also call the same number, email paikaryhat@gmail.com, or message our Facebook page.
Yes. Our base is in Munseftbari, Cumilla. If you would like to visit, please call ahead so someone is available to help you.
Still need help?
Our support team is always ready to assist you.