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Return to shopReturns + Exchanges
Last updated: 23 August 2026
At Paikary Hat we stand behind the quality of every product we sell. If something is not right with your order, we will do our best to fix it.
Because we deal mostly in food items (dates and grocery products), a few conditions apply to returns and exchanges. Please read this policy carefully before placing your order.
1. Our promise
Every order goes through a quality check before it leaves our warehouse. If your product arrives damaged, defective, or noticeably different from what you ordered, we will replace it or refund you.
2. What can be returned or exchanged
You can request a return or exchange if:
- The product arrived damaged or leaking due to poor handling in transit
- You received the wrong item, wrong variety, or wrong weight
- The product is spoiled, contaminated, or contains foreign matter on arrival
- The seal or packaging was already broken when you received it
3. What cannot be returned or exchanged
For food safety and hygiene reasons, we cannot accept returns or exchanges on:
- Products where the seal has been opened by the customer, unless the issue was noticed at the moment of opening
- Products that have been partially consumed
- Products where damage was caused by improper storage after delivery (heat, moisture, pests, etc.)
- Products purchased on clearance, close-to-expiry stock, or non-returnable promotional offers (these will be clearly marked at the time of purchase)
- Requests raised after the return window has closed
4. Return window
You must inform us within 48 hours of receiving your order if there is a problem. Requests raised after 48 hours may not be accepted.
For sealed non-food items (packaging, gift boxes, accessories), the return window is 7 days from delivery.
5. How to request a return or exchange
Follow these steps:
- Contact us within 48 hours of delivery through phone, WhatsApp, or Facebook message.
- Share your order number, a short description of the issue, and clear photos or a short video of the product and the packaging as received.
- Our team will review the request within 1 to 2 working days and confirm the next step.
- If approved, we will arrange pickup or ask you to send the product back through a courier we recommend.
- Once we receive and inspect the product, we will issue a replacement, store credit, or refund based on your preference and stock availability.
6. Refunds
- bKash / Nagad / Rocket payments are refunded to the same mobile wallet within 3 to 7 working days after the return is approved.
- Card and bank transfers are refunded to the same account within 5 to 10 working days, depending on your bank.
- Cash on Delivery orders are refunded via bKash or Nagad, whichever number you provide.
- Refunds are issued for the product price only. Original delivery charges are non-refundable unless the return was caused by our mistake.
7. Cancellations
You can cancel an order free of charge before it is dispatched. Once the order has been handed over to the delivery partner, cancellation is not possible, but you can refuse to accept the parcel at the door. Frequent refusal of Cash on Delivery orders may affect your ability to place future COD orders.
8. Damaged or missing items on arrival
Please open and inspect your parcel in front of the delivery agent where possible. If the product is visibly damaged, refuse delivery and inform us immediately. This helps us process your claim faster.
9. Contact us
Paikary Hat
📍 Munsefbari, Cumilla, Bangladesh
📞 01407474074
📧 paikaryhat@gmail.com
🕒 Support hours: Saturday to Thursday, 10 AM to 9 PM